• What's the difference between Fibre-to-the-Home (FTTH), Fibre-to-the-Cabinet (FTTC), and copper (ADSL)?
    Asymmetric Digital Subscribers Line (ADSL)

    Internet data is passed through copper cables, which travel from the telephone exchange to the premise. The speed you receive will depend on how far away you are from the telephone exchange and the further away from the exchange you are, the more the signal will deplete. Copper cables mean speed will reduce over distance.

    Fibre-To-The-Cabinet (FTTC)

    A mixture of copper and fibre optic cables are used to increase the speed of the internet. The fibre does not reach the customers home however, only to a cabinet in the area, and the rest is delivered via copper cables, which can be up to 1500 meters away from the home, reducing broadband speeds to as little as 15Mbps.

    Fibre-To-The-Home (FTTH)

    This is the fastest type of internet connection. Copper cables are not used at all, so the broadband is transported straight to the premise through fibre optic cables, literally at the speed of light! The position of your home relative to the telephone exchange will not degrade the lines performance ensuring your broadband speed is more reliable and dependable.

  • My internet is not working, what do I do?

    You need to contact your service provider to get help and advice on the issues you are experiencing. OFNL are the wholesale company who provide the infrastructure, but your service provider will deal with all queries relating to your services and individual account.

  • Which service providers are available?

    To find a list of service providers in your area, please visit our Postcode Checker page. Just enter your postcode and we will provide you a list of all service providers available to you. You will then be able to peruse their services and offerings on their individual websites.

  • Why can't I get Sky or BT on the OFNL network?

    OFNL fibre network is 'Open Access' to allow any service providers to easily connect and offer choice to residents.

    However, service providers are required to sign OFNL's agreement before they can connect to our fibre infrastructure network. Whilst we are in discussions with BT and Sky they have yet to sign this agreement, so they currently cannot provide services across the OFNL network infrastructure.

    OFNL is in discussions with a number of UK telecom companies and actively encourages service providers to connect to the fibre network.

  • Do you provide connections to single properties? If so, how much would that cost?

    OFNL provides connections to homes where OFNL is contracted by the house builder to deliver communication services. For residential properties contracted by the house builder there is no cost to the householder for the construction work of the network to the property boundary. Once the householder has selected their service provider from the approved list of providers, there will be a connection cost levied by the service provider, details of which are available on their website.

    For commercial properties there may be an excess construction charge required due to the nature of the connection required.

  • What is Fibre Integrated Reception Service (FIRS)?

    FIRS is a system that distributes satellite, terrestrial TV and radio signals from centralised aerials and dishes to all of the houses across the development. It is distributed through Fibre Optic cables which have already been installed; giving you excellent signal quality and reliable service. For more information, please visit our FIRS page.

Still need to speak with us?

If you cannot find the answer to your question above, please get in touch with us and OFNL Wholesale will be happy to help.

If you are having broadband and or voice issues, please contact your service provider directly.