COVID-19 Customer Information

We understand your reliance upon us to look after your broadband and voice services during this unprecedented time and we want to assure you that we are prepared.

Open For Business
We remain open for business and intend to offer as close to our normal high levels of service as we possibly can during this difficult time. We have a comprehensive business continuity plan in place, which will allow us to minimise the impact to our business operations and ensure that our customers continue to receive services from us. We are working from home, minimising access to and distancing team members wherever possible as well as training other existing staff, in order to assist the most critical services we provide.

Entering Your Premises
Ensuring that you and our teams are safe has always been and remains our number one priority and we are asking customers some additional questions when we may need to enter premises; it does not mean that we will not attend, but it will allow us to ensure we take any necessary precautions to keep everyone safe.

Contacting Us
If you experience problems with your broadband or voice service, please contact your service provider as you would do normally.
If you experience a problem with your Fibre Integrated Reception System (FIRS) please contact us on 02921 678 550.

We remain committed to serving all our customers in the very best way that we can despite these challenges and whilst we are aware the Government advice can change quickly, we are continually monitoring the situation and taking action wherever it may be needed. Thank you in advance for your support in these times.

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Planned Maintenance and Incidents

There is 1 incident or planned maintenance that may be affecting customers on our network. Read more ...

OFNL operates next generation 'Open Access' fibre optic networks to new build residential and commercial developments across the UK.

The Fibre to the Home (FTTH) network provides voice, ultra-fast broadband and television to these new communities and businesses enabling them to prosper in this new digital age. Our aim is to bring a superior telecoms infrastructure enjoyed by other countries to the UK.

Our pure fibre infrastructure provides the ultimate telecommunications experience with end-to-end fibre optic cable, right into the home. Unlike copper networks where speed degrades over distance, fibre provides reliable speed into the home and the technology is future-proof. FTTH is more reliable, more dependable and faster than any available alternative.

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