COVID-19 Customer Information

OFNL is prioritising the work we undertake during COVID-19 to make sure you continue to receive fast and reliable broadband and voice services, whilst ensuring we keep our customers and engineers safe, and look after those most in need. If you see us near your home please be assured the work we are doing is important. Where applicable, we are asking customers some additional questions where we may need to enter a premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government’s social distancing guidelines.

As the government’s response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining fast and reliable broadband and voice services.

Contacting Us
If you experience problems with your broadband or voice service, please contact your internet service provider as you would do normally. If you experience a problem with your Fibre Integrated Reception System (FIRS) please contact us on 02921 678 550.

Who delivers superfast broadband on the OFNL network?

Find out who you can choose

Planned Maintenance and Incidents

There are 2 incidents or planned maintenances that may be affecting customers on our network. Read more ...

OFNL operates next generation 'Open Access' fibre optic networks to new build residential and commercial developments across the UK.

The Fibre to the Home (FTTH) network provides voice, ultra-fast broadband and television to these new communities and businesses enabling them to prosper in this new digital age. Our aim is to bring a superior telecoms infrastructure enjoyed by other countries to the UK.

Our pure fibre infrastructure provides the ultimate telecommunications experience with end-to-end fibre optic cable, right into the home. Unlike copper networks where speed degrades over distance, fibre provides reliable speed into the home and the technology is future-proof. FTTH is more reliable, more dependable and faster than any available alternative.

Find Out More

Service Provider Sign In

Log In

Log into your secure online account here.

Haven't got a log in? Sign up to OFNL now.

Speed Test

Speed Test

Test your speed using OFNL's speed test.

Can I get ultra-fast broadband in my area?

House in bubble

Enter your postcode to see if you can get ultra-fast broadband and your service provider options.