Current Incidents

There are 3 incidents or planned maintenances that may be affecting customers on our network.

195045: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(15 Oct 2021 13:18hrs)

Status: Currently open.
Location: DE13, ME8, DA11, GU3, HG5, E16, DE12, SN3, WD7, HA9.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on Monday 18/10/2021. Customers may experience an interruption to all services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

195038:MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(15 Oct 2021 12:44hrs)

Status: Closed.
Location: EC1A, EX2, CO9, LE16, LE17, TN27, TQ12, NE16, NN14,.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 14/10/2021. Customers may experience an interruption to all services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (15 Oct 2021 12:44hrs)
This Planned Maintenance was completed on Friday, October 15th, 2021 at 12:44hrs.

3RD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(15 Oct 2021 12:58hrs)

Status: Closed.
Location: Consett DH8.

There is emergency 3rd party maintenance taking place between the hours of 23:00 and 04:00 on Wednesday 13/10/2021 and Thursday 14/10/2021. Customers may experience an interruption to broadband services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (15 Oct 2021 12:58hrs)
This Planned Maintenance was completed on Friday, October 15th, 2021 at 12:58hrs.