Current Incidents

There are 3 incidents or planned maintenances that may be affecting customers on our network.

189464:INCIDENT AFFECTING TV SERVICES Last updated:(28 Jul 2021 16:48hrs)

Status: Closed.
Location: Wandsworth, SW18.

We are currently experiencing an incident in Wandsworth affecting TV services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (28 Jul 2021 16:48hrs)
This incident was closed on Wednesday, July 28th, 2021 at 16:48hrs.

Update (28 Jul 2021 16:47hrs)
Issue should now be resolved as of 16:45

188255: 3RD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(27 Jul 2021 09:54hrs)

Status: Currently open.
Location: Lichfield, WS13.

There is emergency 3rd party maintenance taking place between the hours of 00:00 and 06:00 on 28/07/2021. Customers may experience an interruption to data services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

180646:NETWORK INCIDENT AFFECTING DATA SERVICES Last updated:(21 Jul 2021 17:02hrs)

Status: Currently open.
Location: Shifnal - TF11.

We are currently experiencing a network incident in the Shifnal area causing intermittent service. Customers will experience this issue as momentary drops in their connection.

We are working with our 3rd party network provider to investigate the cause of this issue and are completing work this evening to attempt to alleviate the issue.

We will continue to monitor this issue and provide further updates as soon as more information becomes available.

We apologise for the inconvenience and thank you for your patience.

No updates for this incident yet.