Current Incidents

There are 4 incidents or planned maintenances that may be affecting customers on our network.

132971: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(06 Dec 2019 13:27hrs)
Status: Currently open.
Location: Tornagrain, IV2.
We are currently experiencing a network incident in Tornagrain, Inverness affecting broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
No updates for this incident yet.
132896:INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(06 Dec 2019 12:51hrs)
Status: Closed.
Location: Stratford (E20).
We are currently experiencing a network incident in Stratford (E20) affecting all services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (06 Dec 2019 12:51hrs)
This incident was closed on Friday, December 6th, 2019 at 12:51hrs.
Update (06 Dec 2019 11:13hrs)
Work to restore service was completed at 10:17 on 06/12/2019. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (06 Dec 2019 09:04hrs)
Engineers have been investigating the problem and found that the outage is being caused by a loss of power to network equipment. The third party power provider has confirmed that they have water ingress into power system and are working to resolve this in order to restore power. The third party provider have advised that power is unlikely to be restored until late afternoon. We will provide further updates when available from the third party.

We apologise again for the inconvenience caused and thank you for your patience.
130207: EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(06 Dec 2019 13:49hrs)
Status: Closed.
Location: Newport Pagnell, MK16.
There is emergency maintenance taking place between the hours of 08:00 and 14:00 on Friday the 06/12/2019. Customers may experience an interruption to all services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (06 Dec 2019 13:49hrs)
This incident was closed on Friday, December 6th, 2019 at 13:49hrs.
130219: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(06 Dec 2019 09:20hrs)
Status: Closed.
Location: Sandford Farm - RG5.
There is essential maintenance taking place between the hours of 12:00 and 15:00 on Thursday 05/12/2019. Customers may experience an interruption to all services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (06 Dec 2019 09:20hrs)
This incident was closed on Friday, December 6th, 2019 at 09:20hrs.