Current Incidents

There are 8 incidents or planned maintenances that may be affecting customers on our network.

193479:3RD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(22 Sep 2021 08:45hrs)
Status: Closed.
Location: Queen Elizabeth Barracks, GU52.
There is essential 3rd party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday the 22/09/2021. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:45hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:45hrs.
193154:3RD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(22 Sep 2021 08:45hrs)
Status: Closed.
Location: Ashford, TN23.
There is essential 3rd party maintenance taking place between the hours of 00:00 and 04:00 on Wednesday the 22/09/2021. Customers may experience an interruption to broadband services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:45hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:45hrs.
192795:3RD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(22 Sep 2021 08:44hrs)
Status: Closed.
Location: Ashford, TN23.
There is essential 3rd party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday the 22/09/2021. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:44hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:44hrs.
192265: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Sep 2021 08:44hrs)
Status: Closed.
Location: Islington, N1.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday the 22/09/2021. Customers may experience an interruption to all services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:44hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:44hrs.
192851: MAINTENANCE AFFECTING TV, BROADBAND AND VOICE SERVICES   Last updated:(22 Sep 2021 08:43hrs)
Status: Closed.
Location: Pontypool, NP44.
There is essential maintenance taking place between the hours of 10:00 and 12:00 on Tuesday the 21/09/2021. Some customers may experience an interruption to all services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:43hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:43hrs.
191220: MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(22 Sep 2021 08:43hrs)
Status: Closed.
Location: Branston, DE13.
There is essential maintenance taking place between the hours of 09:00 and 14:00 on 20/09/21. Customers may experience an interruption to data services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Sep 2021 08:43hrs)
This Planned Maintenance was completed on Wednesday, September 22nd, 2021 at 08:43hrs.
192804: 3RD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(06 Sep 2021 14:44hrs)
Status: Currently open.
Location: Birmingham.
There is emergency 3rd party maintenance taking place between the hours of 23:00 on 07/09/2021 to 05:00 on the 08/09/2021 on Customers may experience an interruption to all services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
190490:MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(20 Aug 2021 09:49hrs)
Status: Currently open.
Location: Reading, RG30.
There is essential maintenance taking place between the hours of 00:00 and 04:00 on 24/08/2021 Customers may experience an interruption to all services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.