Current Incidents

There are 6 incidents or planned maintenances that may be affecting customers on our network.

204578:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(17 Jan 2022 17:16hrs)
Status: Currently open.
Location: Birmingham B1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/01/2022 Customers may experience an interruption to broadband services for up to 6 Hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
204096: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(17 Jan 2022 17:12hrs)
Status: Currently open.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/01/2022 Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
204377:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(17 Jan 2022 17:12hrs)
Status: Currently open.
Location: Royston SG8.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/01/2022 Customers may experience an interruption to broadband services for up to 6 Hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
205303: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(17 Jan 2022 10:30hrs)
Status: Currently open.
Location: Wolverhampton (DY3).
We are currently experiencing a network incident in Wolverhampton (DY3) affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (16 Jan 2022 10:32hrs)
Our suppliers have been made aware of the incident and work is underway to ensure that a replacement cabinet is ready as soon as possible. Further updates will be provided as soon as we have new information.

We apologise again for the inconvenience caused and thank you for your patience.
Update (17 Jan 2022 10:39hrs)
Engineers are due on site at 14:00 to begin install of New Fibre Cabinet.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (17 Jan 2022 14:54hrs)
Contractors have recently arrived on site, working alongside Electrical Engineers to install the new cabinet.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (15 Jan 2022 23:56hrs)
Field engineers have been dispatched to the site to investigate further, ETA 01:45.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jan 2022 03:17hrs)
Field engineers have attended the site and found that a vehicle has collided with the OFNL street cabinet and all equipment has been severely damaged. Due to the serious nature of the incident, we do not have a service restoration estimate at this time.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (17 Jan 2022 18:00hrs)
Engineers have attended the site and a new cabinet has been installed. Work is now underway to restore service to the remaining components.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
204401:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(17 Jan 2022 17:04hrs)
Status: Closed.
Location: Horsham,RH13 Guilford GU3, Chelmsford CM2, Wellingborough NN8.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Saturday 15/01/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jan 2022 17:04hrs)
This Planned Maintenance was completed on Monday, January 17th, 2022 at 17:04hrs.
204024:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(17 Jan 2022 17:04hrs)
Status: Closed.
Location: Hailsham BN27.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 17/01/2022. Customers may experience an interruption to Broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jan 2022 17:04hrs)
This Planned Maintenance was completed on Monday, January 17th, 2022 at 17:04hrs.