Current Incidents
There are 4 incidents or planned maintenances that may be affecting customers on our network.
160193: MAINTENANCE AFFECTING FIRS Last updated:(27 Oct 2020 09:16hrs)
Status: Currently open.
Location: AB13.
Location: AB13.
There is essential maintenance taking place between the hours of 10:00 and 12:00 on 28/10/2020 Customers may experience an interruption to FIRS (TV) services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
153638: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(27 Oct 2020 08:50hrs)
Status: Currently open.
Location: CR9, NP44, BN17, ST18.
Location: CR9, NP44, BN17, ST18.
There is essential maintenance taking place between the hours of 00:01 and 06:00 on 28/10/2020 Customers may experience an interruption to all services for up to 40 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
159710: 3RD PARTY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(27 Oct 2020 08:37hrs)
Status: Currently open.
Location: BS34.
Location: BS34.
There is essential 3rd party maintenance taking place between the hours of 20:00 on 27/10/2020 to 06:00 in 28/10/2020 Customers may experience an interruption to data services for up to several hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
159707: INCIDENT AFFECTING BROADBAND & VOICE SERVICES Last updated:(07 Oct 2020 16:42hrs)
Status: Currently open.
Location: Radstock BA3.
Location: Radstock BA3.
We are currently experiencing a network incident in Radstock affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (07 Oct 2020 19:07hrs)
Work to restore service was completed at 19:00 on 07/10/2020 with no impact seen after 16:20 07/10/2020. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:00 on 07/10/2020 with no impact seen after 16:20 07/10/2020. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Oct 2020 18:39hrs)
Services have been up and working since 16:13 07/10/2020, though remain at risk. Our engineer is still on route to site with spare parts. Further update will be provided in 2 hours or as soon as possible.
If service drop please do not restart your equipment.
We apologise again for the inconvenience caused and thank you for your patience.
Services have been up and working since 16:13 07/10/2020, though remain at risk. Our engineer is still on route to site with spare parts. Further update will be provided in 2 hours or as soon as possible.
If service drop please do not restart your equipment.
We apologise again for the inconvenience caused and thank you for your patience.
Update (07 Oct 2020 16:42hrs)
Engineers have been investigating the problem and found that cooling fans have failed, causing the equipment to over heat and reboot. An Engineer is on route to site to resolve the issue, further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Engineers have been investigating the problem and found that cooling fans have failed, causing the equipment to over heat and reboot. An Engineer is on route to site to resolve the issue, further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.