Current Incidents
There are 7 incidents or planned maintenances that may be affecting customers on our network.
223668: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Aug 2022 15:06hrs)
Status: Currently open.
Location: Hatfield DN7.
Location: Hatfield DN7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 19/08/2022. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
225413: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(18 Aug 2022 15:03hrs)
Status: Currently open.
Location: Walthamstow E17.
Location: Walthamstow E17.
There is essential maintenance taking place between the hours of 00:00 and 01:00 on Friday 19/08/2022. Customers may experience an interruption to all services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
225953: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Aug 2022 14:57hrs)
Status: Currently open.
Location: Chellaston DE73.
Location: Chellaston DE73.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 19/08/2022. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
225846: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Aug 2022 14:54hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 19/08/2022. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
225812: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Aug 2022 14:52hrs)
Status: Currently open.
Location: Birmingham B1, Birmingham B3,.
Location: Birmingham B1, Birmingham B3,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 19/08/2022. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
225807: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Aug 2022 14:44hrs)
Status: Currently open.
Location: Bromsgrove B61.
Location: Bromsgrove B61.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 19/08/2022. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
227194 : INCIDENT AFFECTING BROADBAND SERVICES Last updated:(17 Aug 2022 15:08hrs)
Status: Closed.
Location: Woodstock OX20.
Location: Woodstock OX20.
We are currently experiencing a network incident in Woodstock affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours. Please do not reset your equipment. We apologise for any inconvenience this may cause.
Update (17 Aug 2022 15:08hrs)
This incident was closed on Wednesday, August 17th, 2022 at 15:08hrs.
This incident was closed on Wednesday, August 17th, 2022 at 15:08hrs.
Update (17 Aug 2022 12:50hrs)
Our Engineer is now on site and investigating the issue, a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Our Engineer is now on site and investigating the issue, a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update (17 Aug 2022 10:39hrs)
We believe this issue is due to further groundworks having taken place this morning, our engineer is on route to the site and we are engaging with groundworkers in the area to complete a repair and stabilise services, a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We believe this issue is due to further groundworks having taken place this morning, our engineer is on route to the site and we are engaging with groundworkers in the area to complete a repair and stabilise services, a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.